Our Managing Consultant Andy Lee regularly updates his Bath Time Thinking Blog where he takes a funny and wry look at the world of customer services and more.

You can read it HERE. Here are some readers’ comments.

“Hi Andy
I just want to say how much i enjoy reading your blog, you write very well...i can imagine you must be very good at what you do.”

“This blog is great - when is the next update coming?
So funny....yet....so true!
Keep up the good work.”

“Good stuff. Stumbled across this blog and it has made me laugh. Very good.”





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